“The intelligence of the mind can’t think of any reason to live, but it goes on anyway because the intelligence of the cells can’t think of any reason to die.”
Robert Pirsig

Lila

Successful Customer Support

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“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

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