“I distrust the extremes. Scratch a conservative and you find someone who prefers the past over any future. Scratch a liberal and find a closet aristocrat.”
Frank Herbert

God Emperor of Dune

Successful Customer Support

n

“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

This entry was posted in AltEco, Business, Intake, Open Source, outside, Tech Stuff, Wordpress. You are welcome to add your comment