“The secluded corner of a busy office room, throbbing with noiseless activity and tense with subdued excitement was not a place where a man now constantly preoccupied with the unseen, could pass several hours at a stretch always at the call of others, without running the risk of serious injury to his mental health.”
Gopi Krishna

Kundalini – The Evolutionary Energy in Man

Successful Customer Support

n

“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

This entry was posted in AltEco, Business, Intake, Open Source, outside, Tech Stuff, Wordpress. You are welcome to add your comment