“Truth is indestructible. It seems history shows (and it’s the same way today) that the innovator is more often than not met with some degree of condemnation; usually according to the degree of departure from the prevailing modes of expression or what have you. Change is always hard to accept…. Quite often they are the rejects, outcasts, sub-citizens, etc. of the very societies to which they bring so mush sustenance… Whatever the case, whether accepted or rejected, rich or poor, they are forever guided by that great and eternal constant – the creative urge. Let us cherish it and give all praise to God.”
John Coltrane

Coltrane - The Story of a Sound

Successful Customer Support

n

“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

This entry was posted in AltEco, Business, Intake, Open Source, outside, Tech Stuff, Wordpress. You are welcome to add your comment