“Whenever you are in the world of the tonal, you should be an impeccable tonal; no time for irrational crap. But whenever you are in the world of the nagual, you should also be impeccable; no time for rational crap. For the warrior intent is the gate in between. It closes completely behind him when he goes either way.”
Carlos Castaneda

Tales of Power

Successful Customer Support

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“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

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