“The music is in effect telling us about a future existence in which love and cooperation have placed strife and oppression. Once we have achieved a glimpse of that future state, our present mode of life becomes increasingly intolerable: who could be satisfied with prison after having breathed the sweet air of true freedom?”
Frank Kofsky

Coltrane - The Story of a Sound

Successful Customer Support

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“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

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