“I too did not want to take the path of a warrior. I believed that all that work was for nothing, and since we are all going to die what difference would it make to be a warrior? I was wrong. But I had to find that out for myself. Whenever you do realize that you are wrong, and that it certainly makes a world of difference, you can say that you are convinced. And then you can proceed by yourself. Any by yourself you may even become a man of knowledge.”
Carlos Castaneda

Journey to Ixtlan

Successful Customer Support

Published: July 9, 2015
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“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

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