“The ancient postulate of perennial philosophy - the inseparability of value and reality - is psychologized into the demand that reality must satisfy us; the denial of the necessity of this demand is followed by the exclusion from philosophy of most of its traditional problems and the "raising to the dignity of philosophy many trivial and often foolish questions"”
Wilbur Marshall Urban

The Intelligible World: Metaphysics and Value

Successful Customer Support

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“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

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