“I believe that like Alice Through the Looking Glass, with the camera one comes so close to the real that one goes beyond it and into the reality of the dream.”
Minor White

Successful Customer Support

n

“… Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support … Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an opportunity to learn from your customers. “

Andrew Spittle via Matt Mullenweg

This entry was posted in AltEco, Business, Intake, Open Source, outside, Tech Stuff, Wordpress You are welcome to add your comment